GrayWorks
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Answering service for law firms · live 24/7

Answering service for law offices

The client who reaches voicemail
calls the next firm on the list.

An AI receptionist for your firm. It answers, captures intake and escalates — forward your line and callers never dial anything new.

Or hear it first — call the AI receptionist on (202) 335-4047

Answers before the second ring

Every call transcribed

Books straight into your calendar

Illustrative

Three calls you didn’t have to take.

Illustrative — these are real shapes of call your receptionist handles, not client stories. Booking and rescheduling are Professional and above.

Sat 3:10 PM · Personal injury

“I was rear-ended this morning and I don't know if I have a case.”

I'm sorry that happened. Let me take the details and get this in front of an attorney — were you treated by anyone today?

Intake captured · escalated to on-call attorney

10:50 PM · Criminal

“My son has been arrested and I don't know what to do next.”

I'm going to get you to an attorney. First, can you tell me where he is being held and his full name?

Escalated immediately · custody location noted

9:20 AM · Existing matter

“I just want an update on my file, nobody's called me back.”

I can take a message straight to the team handling it. Can you confirm the matter reference or the attorney's name?

Message logged · routed to the matter's attorney

Don’t take our word for it.

Call the demo line right now and talk to it. Ask it something difficult.

Call (202) 335-4047

Live demo · answers 24/7

What it does

A front desk that captures the intake you were about to lose.

Answers & qualifies

Picks up on the first ring, asks the intake questions you wrote in the order you wrote them, and records the answers against the call.

Escalates by your rules

The matter types you flag reach the attorney on call straight away; everything else arrives as a message with the details already taken down.

Logs every call

Transcript, summary and outcome for every conversation — so nothing lives only in someone's memory.

Pricing

Plans that cost less than one lost client.

Starter

$39/month

40 minutes · 1 phone number

  • 24/7 answering on your number
  • Transfers, messages & callbacks
  • Transcripts & summaries
  • Answers from your knowledge base
  • Email alert on every lead
Start Setup

Essential

$69/month

100 minutes · 1 phone number

  • Everything in Starter
  • 100 included minutes for busier phones
  • Invite your team
  • Full voice library
  • Flexible after-hours handling
Start Setup

Premier

$199/month

500 minutes · 2 phone numbers

  • Everything in Professional
  • Support intake & ticketing
  • English and Spanish answering
  • Hybrid voice-and-chat widget
Start Setup

Overage $0.35/minute — connected call time only. No setup fee. Cancel anytime from your billing page.

Why isn't there a free trial?

Your receptionist is generated from your actual business details — hours, services, escalation rules — so there isn't a generic version to trial. Hear it first instead: call the demo line on (202) 335-4047 — it's the same AI you'd be paying for. Plans are month-to-month with no contract, so you can cancel anytime from your billing page if it's not a fit.

How it works

Live before your next missed call

  1. Tell us about your business

    Add your hours, services, FAQs, and call-handling preferences.

  2. Personalize your receptionist

    Choose a voice, greeting, routing rules, and the actions it can perform.

  3. Go live

    Connect or forward your number and let your AI receptionist start answering.

Before you ask

The four things everyone asks first.

Do I have to change my number?

No. Keep the number on your website, your letterhead and your directory listings and forward it to the line we provision — callers dial exactly what they always have. During setup you rank up to three preferred area codes; we try them in order, and if none have numbers free you get the next one that does.

How long does setup take?

About fifteen to twenty minutes in the wizard — your business, a voice, payment. The receptionist goes live on its own number; forwarding your published line to it is a separate quick change with your carrier.

How are minutes counted?

Connected call time only, rounded up to the next full minute per call. Calls that never connect cost nothing. Overage is $0.35 a minute.

Does it give legal advice?

No, and it is not built to. It answers your firm's questions, captures the intake details you specify, and routes the matters you have flagged to the attorney on call. Advice stays with your attorneys.

Get started

The next matter is
already calling.

Give it your intake questions and it will be capturing them by the end of your coffee.