Features
Everything your receptionist can do.
One receptionist, answering on your number. What it can do grows with your plan — each capability below says which plan it needs.
Answering the call
What happens on every call, on every plan.
Call answering and routing
Greets callers in your voice and tone, answers what it can, and transfers the calls that need a person to the numbers you set.
Included on every plan
Knowledge-base answers
Answers from the material you upload during setup, so callers get an answer rather than a callback.
Included on every plan
Urgent-call escalation
Follows your escalation rules — straight to a person, or a message plus an alert to the on-call contact.
Included on every plan
After-hours handling
Take a message and alert the on-call contact, take a message for the morning, or offer voicemail. You choose during setup.
Included on every plan
What you get back
Every call leaves a record.
Transcripts and summaries
A full transcript and a summary of every call, in your dashboard.
Included on every plan
Email alert on every lead
The moment a lead comes in, not at the end of the day.
Included on every plan
Messages inbox
Every message and callback request collected in one place in your dashboard.
Included from Professional
Call recordings and playback
Listen back to the call itself, not just the transcript.
Included from Professional
Booking and beyond
Capabilities that arrive with the larger plans.
Appointment booking and rescheduling
Checks your real availability and books, reschedules or cancels — with confirmations by email.
Included from Professional
Website chatbot
The same brain as your phone receptionist, answering questions and taking messages on your site.
Included from Professional
Support intake and ticketing
Opens and routes support tickets from the call, and escalates the ones that cannot wait.
Included from Premier
Bilingual answering
Answers in English or Spanish depending on the caller.
Included from Premier